Submit a Support Ticket
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Frequently Asked Questions
How long does it take to get a response?
We typically respond to all support tickets within 24 hours during business days. Urgent issues are prioritized and may receive faster responses.
What information should I include in my ticket?
Please provide as much detail as possible including: what you were trying to do, what happened instead, any error messages, and screenshots if applicable. This helps us resolve your issue faster.
Can I track my ticket status?
Yes! After submitting a ticket, you'll receive a confirmation email with a ticket number. You can reply to that email to add more information or check the status.
Do you offer phone support?
Phone support is available for Premium and Professional plan subscribers. Basic plan users can access support through tickets and email.
What if my issue is urgent?
Select "Urgent" as the priority when submitting your ticket. Our team monitors urgent tickets closely and will respond as quickly as possible.