Privacy Policy

Last Updated: December 21, 2024

At LeadFlow Marketer, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our services:

• Account Information: Name, email address, phone number, business name, and address
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Profile Information: Business logo, color preferences, service area, and other customization details
• Communications: Messages you send to us, support requests, and feedback
• Content: Any content you upload, including images, text, and customer data

1.2 Automatically Collected Information

When you use our services, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General location based on IP address
• Cookies and Tracking: We use cookies and similar technologies to track activity and preferences

1.3 Information from Third Parties

• Payment processors (for transaction processing)
• AI service providers (for chatbot and voice agent functionality)
• Analytics providers (for service improvement)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Create and manage your account
• Provide website hosting and customization
• Enable AI chatbot and voice agent features
• Process appointments and bookings
• Handle payments and billing

2.2 Communication

• Send service updates and notifications
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Provide tips and educational content

2.3 Improvement and Analytics

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Monitor and prevent technical issues
• Conduct research and testing

2.4 Legal and Security

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our Terms of Service
• Protect our rights and property

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who help us operate our business:

• Hosting Providers: For website and data storage
• Payment Processors: For secure payment processing
• AI Providers: For chatbot and voice agent functionality
• Email Services: For sending communications
• Analytics Tools: For usage analysis and improvement

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights and safety.

3.4 With Your Consent

We may share information with third parties when you give us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

5. Your Rights and Choices

5.1 Access and Correction

You have the right to access and update your personal information through your account settings.

5.2 Data Deletion

You can request deletion of your account and personal information by contacting us. Some information may be retained as required by law.

5.3 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or updating your preferences in your account.

5.4 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

5.5 Do Not Track

We currently do not respond to "Do Not Track" signals from browsers.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When information is no longer needed, we securely delete or anonymize it.

7. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. AI Services and Data Processing

Our AI chatbot and voice agent services process customer interactions. This data is used to:

• Provide automated responses and support
• Improve AI accuracy and performance
• Generate analytics and insights

AI service providers may process this data according to their own privacy policies. We select providers with strong privacy commitments.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at [email protected]

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification
• Displaying a notice in our services

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +1 249-506-1115
• Address: LeadFlow Marketer
  228 Bow Avenue
  Banff, Alberta T1L 1A5
  Canada