Terms of Service

Last Updated: December 21, 2024

Welcome to LeadFlow Marketer. By accessing or using our services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By registering for, accessing, or using LeadFlow Marketer's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Service

LeadFlow Marketer provides AI-powered lead generation tools, website creation, appointment booking systems, chatbots, and voice AI agents specifically designed for plumbing professionals and service businesses.

2.1 Service Plans

• Starter Plan (Free): Includes professional website, basic booking system, and mobile-responsive design
• Professional Plan ($49/month): Includes all Starter features plus AI chatbot, voice AI agent, and advanced analytics (credits apply for AI features)
• Enterprise Plan ($99/month): Includes all Professional features plus multiple team members, custom branding, and dedicated support

3. User Accounts

3.1 Registration

To use our services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibilities

• You must be at least 18 years old to create an account
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• You may not transfer your account to another person without our written consent

4. Payment Terms

4.1 Pricing

Pricing for our services is as described on our website. We reserve the right to change our pricing with 30 days' notice to existing customers.

4.2 Billing

• Paid plans are billed monthly in advance
• All fees are non-refundable except as required by law
• AI features (chatbot and voice agent) require credits which are charged based on usage
• You authorize us to charge your payment method for all fees incurred

4.3 Free Trial

We may offer a free trial period for paid plans. At the end of the trial, you will be automatically charged unless you cancel before the trial ends.

5. Acceptable Use Policy

You agree not to use our services to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit spam, malware, or harmful code
• Harass, abuse, or harm others
• Impersonate any person or entity
• Interfere with or disrupt our services
• Collect user data without consent
• Use our services for any illegal or unauthorized purpose

6. Intellectual Property

6.1 Our Content

All content, features, and functionality of our services are owned by LeadFlow Marketer and are protected by copyright, trademark, and other intellectual property laws.

6.2 Your Content

You retain ownership of any content you upload to our services (logos, images, text). By uploading content, you grant us a license to use, store, and display that content as necessary to provide our services.

7. AI Services and Credits

7.1 AI Chatbot and Voice Agent

Our AI chatbot and voice agent services are powered by third-party providers and require credits for usage. Credits are consumed based on:

• Number of chat conversations
• Duration of voice calls
• API calls made to AI services

7.2 Credit Usage

You are responsible for monitoring your credit usage. We will notify you when credits are running low, but we are not liable for service interruptions due to insufficient credits.

8. Data and Privacy

Your use of our services is also governed by our Privacy Policy. We collect, use, and protect your data as described in that policy.

9. Service Availability

We strive to provide reliable service but do not guarantee uninterrupted access. We may suspend or terminate services for maintenance, updates, or other reasons with reasonable notice when possible.

10. Termination

10.1 By You

You may cancel your account at any time through your account settings. Cancellation takes effect at the end of your current billing period.

10.2 By Us

We may suspend or terminate your account if you violate these Terms of Service, fail to pay fees, or for any other reason with reasonable notice.

11. Disclaimers

12. Limitation of Liability

To the maximum extent permitted by law, LeadFlow Marketer shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

13. Indemnification

You agree to indemnify and hold harmless LeadFlow Marketer from any claims, damages, losses, or expenses arising from your use of our services or violation of these terms.

14. Changes to Terms

We may modify these Terms of Service at any time. We will notify you of material changes via email or through our services. Continued use of our services after changes constitutes acceptance of the new terms.

15. Governing Law

These Terms of Service are governed by the laws of the jurisdiction in which LeadFlow Marketer operates, without regard to conflict of law provisions.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

• Email: [email protected]
• Phone: +1 249-506-1115
• Address: LeadFlow Marketer
  228 Bow Avenue
  Banff, Alberta T1L 1A5
  Canada